Forward a conversation for review.
Forwarding brings existing mail into a review flow. It is not Gmail or Outlook synchronization and does not automatically send a reply.
Before forwarding
In workspace Settings, check your business address and your forwarding address. Your forwarding address identifies mail you forward; it does not change the business mailbox. Only the owner manages the business address. Full workspace access is required to receive new mail.
Forward the original conversation
Use your existing email app to forward the conversation to the saved business mailbox shown in VowInbox. Keep the original participants and quoted history. Do not assume that submission from your email app establishes receipt; check Inbox for the proposed import.
Review the proposed import
Open the import review in Inbox. Check the source, choose its client and optional event, and confirm the original correspondent as a client contact. Do not choose the person who forwarded the message by default. If the original correspondent is unresolved, do not guess; correct the client contact before confirming.
Confirming imports the conversation. It does not book an event, accept a suggested task or send mail. Review the original conversation and reply recipient before deliberately sending a reply. Rejecting a proposed import does not delete mail from an external email account.
When receiving is unavailable
After a failed payment, full access continues for 7 days, then the workspace becomes read-only. Read-only workspaces do not receive new incoming mail; senders get a delivery-failure notice. Do not assume incoming messages are stored for later. An owner or admin can review billing status in Settings.